Service

Enquiry
Sales
Technical Sales / Development Planning
Design / Construction
If required: Technology Development
Mechanical Parts Production
If required: Prototyping
Production / Development of Optically Developed Technology
Final Inspection
Packaging
Dispatch
Customer Service
(Tel. / Email) or on-site support!

Experiencing an issue?
Let us know! Even the best products can occasionally have issues – we understand that.
That’s why we’re committed to minimizing any inconvenience with fast and professional service support.

To help us assist you as quickly as possible, please provide the following details:


  • Laser type & serial number (PXXXX)
  • Company address & contact person (including phone number & email)
  • Brief description of the issue
  • Any additional comments you consider important
  • Specification of the service type:

We’ll get back to you as soon as possible!

How to reach us:

Call us at: +49 (89) 899 360 – 1498
Email us at: service@innolas-laser.com

Return of Transport and Reusable Packaging
Sustainability and responsible use of resources are an integral part of InnoLas Laser GmbH’s quality and environmental policy.

InnoLas Laser GmbH complies with the requirements of the German Packaging Act (§ 15 VerpackG) and Regulation (EU) 2025/40 on Packaging and Packaging Waste (PPWR).
To support a circular economy, we offer our commercial customers the option to return suitable transport and reusable packaging, including wooden transport crates, Euro containers, reusable foam inserts and wooden pallets.

Returned packaging is inspected, cleaned and, where technically and economically feasible, prepared for reuse. Packaging that can no longer be reused is recycled or otherwise recovered in accordance with the applicable legal requirements.

Would you like to return packaging to us?
Please contact us at info@innolas-laser.com so that we can coordinate and arrange the return of your packaging.

CRA
The Cyber Resilience Act (CRA) establishes harmonized cybersecurity requirements across the European Union for products with digital elements. In accordance with the CRA requirements, we provide a centralized reporting channel for cybersecurity incidents and actively exploited security vulnerabilities. Please use our “Cybersecurity Incident and Vulnerability Reporting” form to submit your report.

    Form for reporting cybersecurity incidents and vulnerabilities

    In any case of an actively exploited vulnerabilities or an incident impacting products with digital elements please use the following form to contact InnoLas Laser:

    Definition
    Actively Exploited Vulnerabilities: Vulnerabilities in products with digital elements for which there is reliable evidence that they have been exploited by a malicious actor;
    Severe Incidents: Incidents that have a severe impact on the security of the product with digital elements. This means it negatively affects the ability of the product or it has led or is leading to the introduction or execution of malicious code in a product.
     
     

    Optional:

    Date and time the incident was detected:

    Date and time the incident occurred: